• Answers incoming calls placed to the residence end-user, when the called number is busy or does not answer.
• Forwards calls to a Call Forward Number that terminates at a Voice Response Unit (VRU) in the end-user's central office.
• Allows end-users to record a personal or prerecorded greeting.
• Allows callers to leave a message up to three minutes in length.

The number of simultaneous calls a mailbox could conceivably take is equal to the number of message "slots" available in that mailbox, combined with Trunk Availability.

For example: If there are 25 available trunks, this mailbox could take 25 simultaneous calls.

You may contact Veracity Customer Service for the phone # to retrieve your voicemail at 801-437-6566.

The following standard features are automatically provided with every mailbox. They do not require a separate order. The standard features are:

• Autoplay lets the end-user hear messages without having to press 1 or 1,1. Autoplay is set ON for all new mailboxes installed. If end-users wish to change the options they can do so by accessing their personal options and following the prompts.
• Call Sender will allow a voice mail end-user to call the sender of the message back by pressing 88 after listening to the message. It will be provisioned on all Message Delivery Service voice messaging mailboxes in a phased approach.
• Call Back (only local numbers will be available). No notification will be sent to end-users about this enhancement. No charges apply and no alternate or additional order writing is needed.
• Check Receipt lets the end-user verify if a message they left has been received. This is different than the Message Send Delivery option called "request confirmation". The chart below explains the difference:

If the end-user forgets to request confirmation when sending a message, the end-user can still check the status later, by using "Check Receipt".

Date/Time Playback allows the end-user to choose whether date/time information is played before each message.

Even if Date/Time Playback is OFF, the end-user can still hear it by pressing 5 during the message. Easy Retrieval allows mailbox access without dialing the retrieval number. The end-user can simply dial their telephone number, and press 7 during the greeting.

While Easy Retrieval is very convenient, it pays to remember the following complications:

• Away from home:

• At home:

Sometimes Centrex Voice Messaging Service requires the caller to reenter the telephone number. When this happens, the VRU plays the following "generic" message:

"Please do not hang up. The Voice Messaging system you have reached temporarily needs you to reenter the ten-digit number you are calling to leave a message. If you have a mailbox on this system, please press pound."

Most of the time, this means that a link to the VRU is temporarily down. All the caller has to do is reenter the number and the call will go through.

End-users can choose a standard greeting or record a personal one.

The standard greeting says:

"You have reached _______. Please leave a message after the tone."

The personal greeting can be up to three minutes in length.

Group Distribution Lists allow an end-user to send the same message to 1-25 destinations, per list, at the same time.

• 15 lists are available on each mailbox.
• Has all the functionality of Message Send. See below for details.

The end-user can send a new message or copy an existing (non-private) message:

• Future Delivery
• Private
• To Extensions
• Urgent
• With Confirmation or Non-Confirmation

Messages sent or marked as "Private" cannot be copied and resent to another mailbox subscriber.

Destinations can include:

• A local Centrex business or residence mailbox:

• An extension mailbox

Group Distribution Lists users who also subscribe to the Extension Mailbox feature may also add their own Extension Mailboxes to their group Distribution Lists.

The end-user cannot send a message to someone else's extensions.

To create a Group Distribution List, at the main menu, press 4 for Personal Options and follow the prompts.

To send a group message, at the main menu, press 2 to "Send" and follow the prompts.

Message Capacity refers to the number of messages a mailbox will store at one time.

A "message" is defined as any combination of the following:

• Future Delivery Messages
• New Messages
• Saved Messages

Centrex Residence Voice Messaging Service message capacity is 35.

Message Reply allows an end-user to press 8 and reply automatically to a mailbox message. The system will prompt the end-user if Message Reply is available.

Centrex Voice Messaging Service has the following message retention limits:

• 35 Messages
• 100 Days

When messages reach their limit, they will not be automatically deleted. The chart below describes what happens:

Message Send allows an end-user to create a message in their mailbox, and send it to one or more other Centrex mailbox(es).

Message Send delivers a message directly to the called party's mailbox without ringing the telephone.

Message Send does not interfere with incoming or outgoing calls.

Message Send allows a mailbox user to:

• Send new messages
• Copy and send existing messages (unless they are marked "Private.")
• Send Messages to another Centrex main mailbox marked for specific delivery options of:

Messages marked "urgent" will be heard ahead of all other messages (except system messages).

Messages sent or marked as "Private" cannot be copied and resent to another mailbox subscriber.

Message Send allows for the confirmation of:

• The receipt of a message.
• The non-receipt of a message.

Using confirmation, an end-user can determine whether or not their message has been received.

When confirmation is selected, the Centrex Voice Messaging Service will automatically place a message in the mailbox to let the end-user know if the recipient heard, or did not hear, their message.

Using Message Send, an end-user can have a message delivered to another Centrex main mailbox from 0 to 120 days in the future.

Each individual mailbox will retain up to ten messages marked for future delivery.

To operate Message Send:

To copy a:

• Message
• Message and resend it marked confirmation
• Message and slate it to for future delivery
• Message and resend it marked private
• Message and resend it marked urgent

To Send a:

• Future delivery message
• Message
• Message marked confirmation
• Private message
• Urgent message

When messages arrive in the mailbox, they trigger a Message Waiting Indication signal, which can be one of the following:

• Audible (broken dial tone)
• Audible-Visual (both)
• Visual (message light)

Message Waiting Indication is not actually part of the mailbox, but a separate feature built into the switch.

Prompts are verbal instructions that lead end-users through the Centrex Voice Messaging Service process. With the Prompt Level option, end-users can choose between three levels of prompting:

• Extended
• Rapid
• Standard

The level chosen will affect all end-user prompts. Below is a typical example of how one phrase could change:

Skip Security Code is a user-controlled option. It allows the end-user to decide if a security code will be required for mailbox access but can be turned on and off without having to place an order.

Optional Features can be added to the mailbox, at end-user request. These involve additional USOCs, and require issuance of an order:

Centrex Voice Messaging Service requires a single party line-flat or measured and is available for residence end-users only.

Compatibility & Restrictions