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DSL Modem and Digital Phone Adapter Installation
Thank you for choosing Veracity Networks! We hope the instructions we have listed below are easy to follow; however, if you have questions please call our hotline. To complete the installation on your internet and phone service you need to do the following in order:
1.
Install your DSL modem we have shipped you
2.
Install your Digital Phone Adapter
3.
Connect your phone lines to the Digital Phone Adapter
4.
Connect your computer
Please follow the simple steps below to complete these four tasks and the conversion from your existing service to Veracity. If you have any questions or would like us to walk you through the process below, please call us at 888‐244‐1020 and we will be happy to assist you.
We use Qwest to facilitate the install of your DSL so expect to see a Qwest technician to come by to install the line for the DSL. Once that line is installed, Veracity will get a confirmation from Qwest that your DSL is ready to use. Once Veracity gets this confirmation, Veracity will call you to confirm the exact date your DSL will be working. If you have not already received this information please call 888‐244‐1020 to get it. Once the DSL Line has been installed, please follow the instructions below.
Residential Installation
Connecting the DSL Line
Your DSL line will be brought to the telephone demarc. The telephone demarc is where the local telephone company’s wiring goes to, as well as your house/business wiring. It may be outside or inside.
The local telephone company will label the phone number associated with the DSL modem at the demarc. Wiring going to your telephone jacks will have to be connected at the demarc.
In this type of demarc, the phone number for the DSL service will be labeled to the left. To the right of the number you will find the terminals for your DSL service. The pair of wires that goes to the jack where you will be plugging in the DSL modem needs to be connected. There are two different coloring conventions for telephone wiring. If the colors are red, green, yellow, and black they are paired as follows:
Red ‐ Green
Yellow – Black
If the colors are white, blue, orange, green, brown, they are paired as follows:
White/Blue ‐ Blue
White/Orange ‐ Orange
White/Green ‐ Green
White/Brown ‐ Brown
If the phone wiring going in your home has red, green, yellow, and black colors, you will connect the yellow wire to one of the screws on the right side and the black wire to one of the screws on the left side.
If the phone wiring going in your home has white, blue, orange, green, and brown wires, you will connect the orange wire to one of the screws on the right side and the white/orange wire to one of the screws on the left side.
1. Strip about ¾ inch off of the wires using some kind of wire strippers.
2. Loosen the top two screws.
3. Wrap the stripped portion of the orange wire around the top right screw and the stripped portion of the white/orange wire to the top left screw.
4. Tighten the screws.
Easy Connect Terminals
This type of demark has easy connections that don’t require loosening or tightening of screws and stripping of wires is not required.
1. Locate the slot next to the phone number associated with your DSL service.
2. Open the slot next to the number by pushing the orange lever to the right (see below) and pulling.
3. Make sure all of the connection points are in the up position and no wires in them.
4. Insert the yellow and black or the white/orange and orange wires (depending on the wiring colors you have) into one of the connectors. One wire should go into the hole below the ‘T’ and one below the ‘R’ of the same connector. Do NOT strip the wires. These connections cut into the wire, so the wires do not need to be stripped.
5. Press the connector down. Gently tug the wires to ensure they are secure. If they come out, push the connector back up, re‐insert the wires, making sure they go in all the way. Press the connector down and gently tug them again to ensure they are secure.
6. Close the door of that slot. Your DSL connection to your house wiring is complete.
Old Demarc Terminals
Older demarc terminals are only a few inches wide and have three to five posts in them for connecting wiring. Pictured above is a demarc with three posts. The post in the center is the grounding post and the two on the right are where your DSL service should be. In a demarc with five posts the grounding post will still be in the center and there are two additional posts for an additional line. One of the two pairs of posts should be labeled with the DSL number, usually with a tag hanging from the wires.
Do not disconnect or connect anything to the grounding post.
Make sure you do not disconnect the wiring coming from Qwest. Usually the Qwest wiring is very thick black wire. If you follow where the wire is coming from, it should either go down into the ground or from a telephone pole.
1. Remove the cover. It may be a simple rubber cover or it may have a bolt which needs to be loosened with a wrench.
2. Locate the posts labeled for your DSL line.
3. Use a wrench to loosen the nuts for the two posts.
4. Disconnect any other wires besides the Qwest wiring (usually thick, black wires) from the posts for the DSL line.
5. Connect House Wiring:
If the phone wiring going in your home has red, green, yellow, and black colors, you will be connecting the yellow wire to one post and the black wire to the other post.*
If the phone wiring going in your home has white, blue, orange, green, and brown wires, you will be connecting the orange wire to one post and the white/orange wire to the other post.**
To connect a wire to a post, first loosen the nut. Strip off ¾ inch off the end of the wire. Wrap it around the post between the washers. Tighten the nut.
* It is assumed that if you have red, green, yellow, and black wiring going into your home, red and green wires are connected to line one on your telephone jacks (center two pins), and yellow and black wires are connected to line two of your telephone jacks (pins outside of the two center pins).
** It is assumed that if you have white, blue, orange, green, and brown wiring going into your home, white/blue and blue wires are connected to line one on your telephone jacks (center two pins), and white/orange and orange wires are connected to line two of your telephone jacks (pins outside of the two center pins).
Connecting Equipment
Once the DSL line is connected, you are ready to proceed with connecting the equipment.
1. If your are not going to need phone service throughout your house, plug one end of the phone cord (purple) straight into the jack and skip to step 3.
If you are going to need phone service throughout your house, plug the line splitter into the jack.
2. Plug one end of the phone cord (purple) into the side of the splitter labeled “L2” for line 2.
3. Plug the other end of the phone cord (purple) into the port labeled “DSL” on the DSL Modem.
4. Plug the black power adapter for the DSL Modem into the wall and the other end into the DSL modem where it is labeled power. Turn the power on. (The power switch is next to the power port.)
5. Observe the lights on the DSL modem. The power light should be solid green. The DSL Sync light should be solid green (If it is not, wait a few minutes to see if it goes solid).
6. Connect the Blue Ethernet cable to any of the ports labeled “LAN” on the DSL Modem.
7. Connect the other end of the Blue Ethernet cable to the port labeled “Internet” on the Digital Phone Adapter.
8. Plug the black power adapter for the Digital Phone Adapter into the wall and the other end into the Digital Phone Adapter where it is labeled “Power”.
9. Plug the phone cord for your telephone into the port labeled “Phone 1”. If you have two phone lines, plug a phone into the port labeled “Phone 2” for your other phone line.
10.
Wait at least five minutes for the Digital Phone Adapter to boot up. The Digital Phone Adapter’s green power light will blink in sequence until it has fully connected to the Veracity network. There may be updates that need to be downloaded, such as new firmware or changes to your features. Do not interrupt the configuration process by unplugging the power or lifting the receiver on your phone during the startup process. Interruption of the startup may result in interruption of service.
11. Once the Digital Phone Adapter’s green power light is solid green, the Digital Phone Adapter is ready to use.
12. Pick up your receiver and listen for a dial tone. If you hear a dial tone, you have finished the installation and can begin making calls.
Connecting the Internet to One Computer or One Laptop
1. Connect one end of the Yellow Ethernet cable to the port on the Digital Phone Adapter labeled “Ethernet”.
2. Plug the other end of the Yellow Ethernet cable into your computer. Pictured below are examples in laptop and desktop computers. The correct port will look like a telephone port, but it is larger, and it has a networking symbol.
3. Test your internet connection by going to the Internet Browser (Internet Explorer, Firefox, Safari, etc.) on your computer and go to a website such as www.google.com. Do a search to make sure you are not viewing a web page stored on your computer.
If
your Internet doesn’t work, you may need to renew your IP address. For Windows users, follow the steps below:
a) Click on “Start”
b) Click on “Run”
c) Type in “cmd” and hit enter
d) A DOS prompt should appear. Type in “ipconfig /release” and hit enter
e) Type in “ipconfig /renew” and hit enter
f) Now try your Internet again. If it still doesn’t work call us at 888‐244‐1020.
If you need to connect more than one computer, see “Installing an Ethernet Switch or a Router” instructions at the bottom.
Connecting Phone Service to the Rest of Your House
Note: This part requires that your house wiring is daisy chained. Daisy chained means that all of your wiring is connected together so that when phone service is added to the line, all of the telephone jacks get telephone service.
1. Disconnect your local phone company wiring at the demarc. In the demarc pictured below, this may be done by simply unplugging the phone wire next to the labeled phone number, as shown. If your demarc is not this type, you can accomplish the same thing by disconnecting the wires going inside your home from the screw terminals. After disconnecting the wires, cut off the exposed wire to prevent the wires from shorting together.
Make sure you are disconnecting your pre‐existing phone number and NOT your DSL line.
2. Check your phones to make sure that you no longer hear dial tone. If you still hear dial tone, you have not disconnected the local telephone service.
3. Disconnect your telephone from the Digital Phone Adapter port labeled “Phone 1”.
4. Connect a telephone cord into the Digital Phone Adapter port labeled “Phone 1”.
5. Connect the other end of the telephone cord into the splitter port labeled “L1” for line 1.
6. Now you are ready to try phone service in the other phone jacks in your house. If it does not work, your house wiring is not daisy chained.
Tips
• Remember that you will lose your phone service if your Internet service is down. You will also lose service if the power goes out, unless you have your DSL modem and Digital Phone Adapter connected to a good battery backup, which will extend the time that your service will operate during a power outage.
• Activate the telephone service with one phone connected to the Digital Phone Adapter before you try to connect it to your home wiring.
Warnings
• Do not try connecting a Digital Phone Adapter to a live phone jack without disconnecting your local telephone service first. Failure to disconnect the local telephone service first will damage the Digital Phone Adapter.
Business Installation
Some businesses will have the same demarc as is shown above, in which case the same steps may be followed; however, there may be more wiring than a residence has and you may have to figure out which wire pair is going to your phone jack.
Above is a common Qwest demarc for a business. If it is inside the building, cables will come out of it to some 66 blocks with labeling to identify the phone numbers. The wire bringing the service to the block is always on the left pins.
The 66 block is made of 50 pairs of pins. Each pair of pins is joined together inside the block. The pins on the left half of the block are not connected to the pins on the right half of the block. If you need to connect wiring to the other side of the block, you need bridge clips. Do NOT connect bridge clips unless you need to connect the two sides together.
1. Locate the phone number on the 66 block. To the left of the label the number has been connected by Qwest. The wires with the service will be on the left pins.
2. Look at the pins to next to the pins shown above. Connect two wires to those pins by first inserting them into the slots with the ends of the wires hanging downward.
Do NOT connect the wires on pins that already have wires connected. If there are already wires connected in the position shown below, they must be removed. The pins are designed for only one wire each.
You will need to use a punch‐down tool to connect the wire to the block.
3.With the sharp part of the punch down tool on the bottom, put the end of the tool over the pin on the 66 block and push the wire back, applying pressure until the punch down tool pops. (See diagrams below.) The sharp part of the tool should cut the portion of wire hanging below the pin free.
4. Repeat for the other wire below it.
5. Next you will connect a phone end to the other end of the wires so that you can connect it to your DSL modem.
a. Insert the wires into a phone end, into the center pins.
b. Insert the phone end into a crimper and close the crimper firmly until it stops.
c. Plug the phone end into the port labeled “DSL” on your DSL Modem. If you are installing it in a phone room or network closet, you may want to hang the DSL Modem on screws on the wall. There are slots on the back of the DSL modem for hanging it on screws.